Terms of Service

Last Revision: 11/03/2026

These Terms of Service (“Agreement”) governs the use of services provided by WEBBYCITY PRIVATE LIMITED, a company incorporated under the laws of the Democratic Socialist Republic of Sri Lanka, trading as Provider.lk (hereinafter referred to as “Provider.lk”, “Company”, “we”, “us”, or “our”).

This Agreement is entered into between Provider.lk and the individual or legal entity purchasing or using Provider.lk services (hereinafter referred to as “Customer” or “User”).

By ordering, purchasing, registering, or using Provider.lk services, the Customer acknowledges that they have read, understood, and agree to be legally bound by this Agreement. This Agreement constitutes an electronic contract in accordance with the Electronic Transactions Act No. 19 of 2006 of Sri Lanka.

1. Definitions

For the purposes of this Agreement:

• “Account” means the user account created by the Customer for accessing the Company’s services.
• “Order” means the service order, registration form, or subscription through which the Customer purchases services from Provider.lk.
• “Services” refers to web hosting, domain registration, server services, cloud infrastructure, software tools, and any related support services provided by Provider.lk.
• “Shared Hosting” means any hosting service where CPU, memory, or other system resource allocations are not explicitly specified in the applicable Order or service description, and are subject to additional usage limitations as described in the Section 6 (Acceptable Use Policy).
• “Service Commencement Date” means the date Provider.lk sends an email confirming activation of the Customer’s account.
• “Term” means the Initial Term together with any Renewal Term of the Agreement.
• “Acceptable Use Policy (AUP)” means the rules governing acceptable usage of Provider.lk hosting infrastructure.

2. Service Terms

The service term begins on the Service Commencement Date. The Agreement shall continue for the period specified in the Customer’s order (the Initial Term).

Upon expiration of the Initial Term, the Agreement shall automatically renew for an identical period (each referred to as a Renewal Term), unless the Customer cancels the service in accordance with Section 5.4 (Cancellation) of these Terms.

3. Modification of Terms

Provider.lk reserves the right to modify or update this Agreement at any time due to legal, regulatory, technological, or operational changes. Continued use of the Services after such modifications constitutes acceptance of the updated Terms.

4. Customer Duties and Account Responsibility

To use Provider.lk services, the Customer must provide accurate and complete identification and contact information during registration. Provider.lk reserves the right to request verifiable identification documents for Know Your Customer (KYC) or account verification purposes, including government-issued identification, proof of address, or other documents necessary to verify the Customer’s identity or account ownership. The Customer must provide such documentation within a reasonable timeframe, and Provider.lk may suspend, restrict, or withhold services until verification is completed.

The Customer agrees that:

• the designated Primary Customer Contact is authorized to manage the account,
• the Customer is responsible for maintaining the confidentiality of account credentials,
• all activity conducted through the account remains the Customer’s responsibility.

Provider.lk may rely on instructions from the Primary Customer Contact until a formal written change is received.

5. Billing Terms

5.1 Billing and invoicing

Invoices are payable in advance on the first day of each billing cycle. The Customer’s billing cycle shall be monthly or annually as specified in the Order, beginning on the Service Commencement Date. Provider.lk may require payment for the first billing cycle prior to activating the service. If the Order provides for credit or debit card billing, the Customer authorizes Provider.lk to charge the applicable fees to the designated card on or after the first day of each subsequent billing cycle during the Term of this Agreement; otherwise, invoices will be issued electronically to the Primary Customer Contact listed on the Order. Payment is due upon invoicing unless the Customer has submitted a valid cancellation request in accordance with Section 5.4 (Cancellation) prior to the renewal date.

5.2 Late Payments and Termination

Any payment not received within three (3) days of the due date may result in suspension of the associated service without further notice. A late fee of SIX HUNDRED AND FIFTY RUPEES (Rs.650) may be applied to each overdue invoice.

Any service suspended for non-payment may be terminated and permanently removed seven (7) days after the invoice due date without further notice. Overdue invoices may be referred to a collections agency. The Customer agrees to reimburse Provider.lk for all reasonable costs incurred in the collection of delinquent or dishonored payments, including reasonable legal and attorney fees.

When an account becomes overdue, Provider.lk reserves the right to suspend all active services associated with the Customer account, including paid services, until all outstanding invoices have been settled in full.

5.3 Pricing and Currency Adjustments

Customers acknowledge that Provider.lk may adjust the specified rates and charges prospectively from time to time in response to fluctuations in foreign exchange rates.

The Customer is responsible for any additional bank fees, interest charges, finance charges, overdraft charges, or other costs incurred as a result of payments or charges processed by Provider.lk.

5.4 Cancellation

Cancellation requests must be submitted through the Provider.lk client area prior to the expiration of the Initial Term or any Renewal Term. Customers may submit a cancellation request by selecting the relevant service within the client area and completing the “Request Cancellation” form. No other forms of cancellation will be accepted.

If the Customer does not wish to renew a domain name, automatic renewal must be disabled through the Provider.lk client area before the expiration of the applicable term.

If the Customer selects immediate cancellation, the service will be terminated within twenty-four (24) hours of submitting the cancellation request. The Customer is responsible for ensuring that any PayPal or other third-party recurring payment subscriptions associated with the service are cancelled.

5.5 Refund policy

If Customer is unhappy with any aspect of the service provided by Provider.lk, Customer may provide a notice to Provider.lk in order to rectify the situation. If the problem cannot be fixed and Customer is not satisfied with the outcome, Customer may be entitled to a refund within first 15 days. Refunds will only be issued for the Initial Term of the first Order and Customer will not be eligible for any refund if more than one order has been placed.

• Refunds are not available for .COM, .NET, .ORG or any other domain names, SSL Certificates, Domain Transfer In fees, Domain Transfer Out fees, customized services/orders or any other products or services including licenses provided by Provider.lk through other companies/upstream providers.
• No refunds are provided for VPS or dedicated servers under any circumstances.
• No refunds will be made if Provider.lk terminates the Term due to violation of this Agreement.
• Credit on Customer account cannot be refunded and must be used for purchases and renewals.
• Accounts purchased under a promotion, with or without a promo code, are excluded from the 15 day money back guarantee.
• Any funds sent to Provider.lk which are in excess of the amount owed can only be reimbursed in credit and cannot be refunded.

6. Acceptable Use Policy (AUP)

Customers must not use Provider.lk services for unlawful or abusive purposes.

6.1 Resource Usage Limits

On any Shared Hosting service, the Customer shall not:

• use more than 10% CPU or memory for longer than 60 seconds
• host email services exceeding 50% overall disk utilization
• configure cron jobs to run more frequently than every 15 minutes
• send more than 100 emails per hour per hosting package

Accounts exceeding limits may be throttled, suspended, or terminated. Customers may upgrade hosting packages where appropriate.

6.2 Storage Restrictions

When using any Web Hosting service, the Customer shall not use it primarily for storage, backup, or file distribution purposes. Prohibited uses include storing compressed archives or backup files for longer than three (3) days, using hosting accounts as personal backup storage, or operating file-sharing or download distribution services. Customers must maintain their own local backups.

This includes, but is not limited to, file-sharing websites, download portals, mirror sites, peer-to-peer services, BitTorrent clients or trackers, or the distribution of copyrighted or pirated content. Sharing or embedding links to photos, files, or videos hosted on third-party platforms is permitted, provided that Provider.lk hosting services are not used to store, distribute, or serve such files directly.

Provider.lk reserves the right to suspend or restrict services that generate excessive bandwidth usage or are primarily used for storage or file distribution activities.

6.3 Prohibited Server Processes and Applications

When using any Shared Hosting service, the Customer shall not operate or host applications that require persistent server processes or that are not directly related to normal website functionality. This includes, but is not limited to:

• IRC servers or IRC clients
• software interfacing with IRC networks
• real-time chat applications requiring persistent server processes
• unattended server-side daemons
• background processes not associated with website functionality
• gaming servers, including but not limited to Counter-Strike, Half-Life, Battlefield, or similar multiplayer game servers.

6.4 Spam Policy

Provider.lk maintains a strict zero-tolerance policy toward spam and unsolicited commercial email (UCE). Customers may not use, or permit others to use, Provider.lk services to send, distribute, or facilitate spam messages. Violations of this policy are considered serious and may result in immediate action, including suspension or termination of services without prior notice.

If a Customer is determined to have violated this policy, Provider.lk may, at its sole discretion, restrict, suspend, or permanently terminate the Customer’s account without prior notice. Provider.lk also reserves the right to pursue civil remedies for any costs associated with investigating a confirmed violation.

A first violation of this policy may result in an administrative fee of ONE THOUSAND AND FIVE HUNDRED RUPEES (Rs.1,500), at the discretion of management, and the account may be reviewed for possible immediate termination. A second violation will result in an administrative fee of TWO THOUSAND AND FIVE HUNDRED RUPEES (Rs.2,500) and immediate termination of the Customer’s account. Customers who violate this policy agree to pay any applicable administrative fees upon request.

6.5 Prohibited Content

The following content is prohibited:

• threatening, abusive, defamatory, or harassing content
• content promoting illegal activities
• hacking or cracking resources
• malicious code or malware distribution
• hate speech or propaganda
• identity impersonation
• unauthorized collection of personal data
• content harmful to Provider.lk infrastructure

Provider.lk may remove such content or suspend or terminate the associated service without prior notice.

7. Customer Conduct and Communication

Customers are expected to communicate with Provider.lk staff in a professional and respectful manner. Abusive, threatening, harassing, discriminatory, or offensive language directed toward Provider.lk employees, contractors, or representatives will not be tolerated.

Provider.lk reserves the right to suspend or terminate services without prior notice if a Customer engages in abusive conduct toward support staff or repeatedly submits excessive, disruptive, or malicious support requests that interfere with normal operations.

Provider.lk also reserves the right to refuse further communication or support where a Customer engages in harassment, threats, intimidation, or other inappropriate behavior.

8. Right to Refuse, Suspend, or Terminate Service

Provider.lk reserves the right, at its sole discretion, to refuse, suspend, or terminate any service where a Customer violates the Section 4 (Customer Duties and Account Responsibility), Section 5.2 (Late Payments and Termination), the Section 6 (Acceptable Use Policy), the Section 7 (Customer Conduct and Communication), or any other provision of these Terms of Service.

Provider.lk may also refuse, suspend, or terminate services where a Customer engages in retaliatory, abusive, or bad-faith conduct toward Provider.lk, its staff, systems, or services. This includes, but is not limited to, harassment of staff, abusive communications, threats, malicious complaints, fraudulent disputes, chargeback abuse, or actions intended to disrupt, damage, or retaliate against Provider.lk or its operations.

In such circumstances, Provider.lk may refuse to provide new services or continue existing services without prior notice.

9. Uptime Guarantee

Provider.lk provides a 99.9% Uptime Guarantee on all Provider.lk’s Hardware and on Network Connectivity. In any given year, if a server is offline due to a unscheduled hardware failure of Provider.lk, or an unscheduled failure of the Provider.lk’s network for more than 0.1% of the time, the Customer may request a pro-rata credit for the down time. Specific exclusions exist where the Provider.lk network is working normally, but upstream issues, such as a Data Center or Carrier failure or DDOS is impacting customer routes to the cloud. Planned maintenance announced via internal ticket or the Provider.lk status page is not covered by this guarantee.

10. Support & Services

Provider.lk provides technical support to Customers on a 24/7/365 basis through its ticketing system, accessible via email and the Provider.lk client interface.

Support provided by Provider.lk is subject to the following guidelines:

• Provider.lk provides support for issues directly related to the physical operation and functionality of Provider.lk servers and infrastructure.
• Provider.lk does not provide technical support for application-specific issues, including but not limited to software configuration, programming, website development, or web and mail server configuration.
• Provider.lk does not provide technical support to the Customer’s clients, users, or other third parties.

The use of all Provider.lk services is at the Customer’s own risk. In addition:

• Snapshots and backups maintained by Provider.lk are not guaranteed or validated.
• The Customer is solely responsible for all files and data stored within the Customer’s account.
• The Customer must maintain appropriate local backups of all files and data stored on Provider.lk servers.

11. Disclaimer of Warranties

PROVIDER.LK DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE EXTENT PERMITTED BY APPLICABLE LAW PROVIDER.LK DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN “AS IS” BASIS.

12. Disclaimer of Warranties

THE CUSTOMER EXPRESSLY UNDERSTAND AND AGREE THAT PROVIDER.LK SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED, OBTAINED, STORED, SENT OR RECEIVED FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF CUSTOMER’S TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.

13. Governing Laws & Jurisdiction

These Terms of Service and the relationship between the Customer and Provider.lk shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict of law provisions. Any dispute arising out of or in connection with this Agreement shall first be resolved through good faith negotiation between the parties. If the dispute is not resolved within thirty (30) days of written notice of the dispute, it shall be referred to arbitration in Colombo, Sri Lanka, in accordance with the Arbitration Act No. 11 of 1995. The decision of the arbitrator shall be final and binding on the parties.

14. Law Enforcement Information

Provider.lk strictly prohibits the use of its Services for illegal activities. Customers acknowledge and agree that Provider.lk may disclose account information, including but not limited to the account holder’s identity, assigned IP addresses, account history, and usage records, to law enforcement authorities upon receipt of a valid written request, without further consent or prior notification to the Customer where permitted by law. Provider.lk also reserves the right to suspend or terminate any Services associated with such activity in accordance with this Agreement.