Sales and Billing Chat Support
Live chat support is only provided for sales and billing inquiries. If you have a technical support request, please visit our contact us page to look for available support methods.
FAQ
How to choose a domain name?
Your domain name is your online web identity. Therefore, your domain name should reflect what your business or the site is as far as possible.
How long does it take to activate a domain name?
If you place your order and settle the payment within our business hours, the domain name will also be activated within the same business day. If you settle your payment after our business hours or during the weekend, the domain name will be activated within the next business day.
Can I set nameservers by myself to a different provider?
Yes, you can submit nameserver changes from your client area account and it will be applied automatically.
What is ID protection?
It’s a service that allows you to hide your personal information from public WHOIS records and reduce the amount of spam to your inbox. It costs you Rs.400/additionally per year for a supported domain extension. you can add ID protection add-on when you place your order.
Can I manage DNS records other than the nameservers?
If you would like to use a third party service like Weebly, Blogger, etc., you may need to add A records and CNAME records. In order to manage the records other than nameservers, you will have to purchase DNS management add-on when you register your domain name. It costs you Rs.100/additionally per year for a supported domain extension.
Do I get the full ownership of my domain name?
Of course! Your domain name will be registered under your name and your email address. Your details will be shown under registrant, admin, billing and technical contacts. If you wish to transfer out the domain name, you can do it as long as the domain name is active.